Refund Policy

1. No Return or Refund Policy

At ORIGEN, we operate with transparency and fairness. Therefore, we have a strict policy of no returns or refunds for purchases.

2. Exchanges Under Extreme Circumstances

Exchanges may be considered under extreme circumstances, such as:

• Receipt of a defective or damaged item.
• Shipment of an incorrect item.

3. Eligibility for Exchanges

To be eligible for an exchange under extreme circumstances, please follow these steps:

• Contact our customer support team at support@origen.co.in immediately upon receiving the item.
• Provide clear details and photographic evidence of the issue.

4. Non-Exchangeable Items

Generally, items are non-exchangeable. However, exchanges may be considered in exceptional cases as mentioned above.

5. Return Shipping Costs

If an exchange is approved under extreme circumstances, ORIGEN will cover the return shipping costs.

6. Inspection and Processing

Our team will assess the provided information and, if approved, will provide instructions for returning the item. Upon receiving the returned item, we will process the exchange within 10 business days.

7. Contact Information

For any questions or concerns regarding our policy, please contact our customer support team at support@origen.co.in.

8. Changes to Policy

ORIGEN reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.